We know privacy matters. This document explains how RouteHubCom handles your information when you use our macroeconomic analysis platform. We've written this in plain language because legal jargon helps nobody.
RouteHubCom operates as a financial education platform based in South Korea, providing macroeconomic analysis and trading insights. This policy applies to all data collected through our website at routehubcom.com and any related services.
Our registered address is 522-64 Geumam 1(il)-dong, Deokjin-gu, Jeonju-si, Jeollabuk-do, South Korea. For privacy questions, reach us at info@routehubcom.com or +82623508071.
Look, we're not interested in collecting data just for the sake of it. Here's what we actually gather and why it matters:
When you create an account, we ask for your email address, name, and a password. Sometimes we'll collect your phone number if you opt in for alerts about market movements. We need this stuff to provide you with personalized analysis and keep your account secure.
We track which articles you read, which analytical tools you use, and how long you spend on different sections. This helps us understand what content actually helps traders versus what's just taking up server space. IP addresses and browser information get logged automatically for security purposes.
If you tell us which markets you follow or which economic indicators matter most to your strategy, we store that. It's optional, but it makes your experience more relevant.
Important note: We never ask for or store your actual trading account credentials, bank account numbers, or credit card details beyond what's necessary for subscription payments.
Data collection without purpose is just hoarding. Here's what we do with what we collect:
We don't sell your information to third parties. Period. Our business model is subscription-based education, not data brokerage.
Under South Korean Personal Information Protection Act (PIPA), we process your data based on:
When you create an account or subscribe, you're giving us permission to process your information for the purposes described. You can withdraw this consent anytime, though that means we can't provide the service anymore.
Some data processing is required to deliver what you paid for. If you subscribe to market analysis, we need to process your email to send you that analysis.
We have valid business reasons to process certain data, like analyzing usage patterns to improve content quality. This doesn't override your fundamental privacy rights.
We don't keep information longer than necessary. Here's our retention schedule:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active subscription plus 3 months | Service delivery and support |
| Usage Analytics | 24 months from collection | Platform improvement |
| Communication Logs | 12 months from last contact | Support continuity |
| Financial Records | 5 years | Legal compliance (tax law) |
| Security Logs | 6 months | Fraud prevention |
After these periods, data gets permanently deleted from our systems. If you close your account, most data disappears within 30 days, except what we're legally required to keep for accounting purposes.
We work with a handful of service providers who need access to certain data to help us operate. Here's who sees what:
Our email delivery service handles notifications and alerts. Our payment processor manages subscriptions. Our hosting provider stores the actual data. These companies are bound by contracts that limit how they can use your information.
We use basic analytics to understand how people use the platform. This data is anonymized wherever possible. No third-party analytics provider gets access to your account details or personal financial preferences.
Sometimes the law requires us to disclose information. If South Korean financial regulators or law enforcement present valid legal process, we'll comply. If we can legally notify you beforehand, we will.
We've never sold user data to advertisers, data brokers, or marketing companies. That's not changing.
South Korean privacy law gives you substantial control over your information:
You can request a copy of everything we have about you. We'll provide it in a readable format within 10 business days. There's no charge for the first request in a calendar year.
Found something wrong? Let us know and we'll fix it. You can update most account information directly through your settings.
Want your data gone? Request deletion through your account settings or by emailing info@routehubcom.com. We'll process this within 7 business days, though some information must be retained for legal compliance (tax records, for instance).
You can ask us to stop processing certain data while we verify accuracy or assess legitimate grounds for processing. This is useful if you're disputing something.
If we're processing data based on legitimate interest rather than consent, you can object. We'll stop unless we can demonstrate compelling legitimate grounds that override your interests.
To exercise any of these rights, contact us at info@routehubcom.com with your account email and a description of what you want to do. We'll verify your identity and respond within the timeframes required by PIPA.
Protecting financial education data might seem less critical than protecting actual trading accounts, but we take it seriously anyway.
All data transmission happens over encrypted connections (TLS 1.3). Passwords are hashed using industry-standard algorithms. Our servers are configured with firewalls and intrusion detection systems. Database access is restricted to essential personnel only.
Our team receives regular training on data protection. Access to user information is logged and monitored. We conduct security audits quarterly and patch vulnerabilities promptly.
If we detect a data breach affecting your information, you'll be notified within 24 hours of confirmation. We'll explain what happened, what data was affected, and what steps we're taking. We'll also notify Korean authorities as required by PIPA.
We use a minimal set of cookies to keep the platform functional:
We don't use advertising cookies or cross-site tracking. Your browser settings let you block cookies entirely, though this will break some functionality.
Our primary servers are located in South Korea. Some service providers operate infrastructure in other countries, which means your data might be processed outside South Korea.
When this happens, we ensure adequate protection through:
If you're uncomfortable with international transfers, contact us to discuss limitations on your account, though this might restrict available features.
Our platform isn't designed for anyone under 14 years old. We don't knowingly collect information from children. If we discover we've accidentally collected data from someone under 14, we'll delete it immediately.
If you're a parent who believes your child provided us with information, contact info@routehubcom.com and we'll handle it.
Privacy practices evolve as technology and regulations change. When we update this policy, we'll post the new version here with an updated date at the top.
For minor clarifications, we'll just update the document. For substantial changes that affect your rights or how we process data, we'll email you at least 30 days before the changes take effect. Continuing to use the service after that period means you accept the updated terms.
If you have concerns about how we handle your data, start by contacting info@routehubcom.com. We'll work to resolve issues directly.
If you're not satisfied with our response, you have the right to file a complaint with the Korean Personal Information Protection Commission. You can also pursue legal remedies through Korean courts under PIPA.
For cross-border disputes, we prefer arbitration, but your statutory rights under Korean law always apply.
This document covers the basics, but privacy questions can get specific pretty quickly. If something's unclear or you want to know about a particular scenario, just ask.
We typically respond to privacy inquiries within 3 business days.